Our customer is a leading creditors’ rights law firm that represents financial institutions and other businesses in the collection of delinquent accounts. It had recently acquired collection agencies using disparate and legacy infrastructure to manage consumer claims. This was limiting the firm’s strategic operations, making portfolio integrations expensive and time-consuming. Leadership was worried about the challenges posed by the presence of data in disparate systems, the lack of collector efficiency, and the grave data security and compliance risks brought about by such acquisitions. The firm’s growth strategy required digitally agile collections and claims management software that would connect with their case management system to centralize data and communication, streamline portfolio acquisitions, and automate business operations.
With a collectors’ friendly approach to claims management and its ability to seamlessly integrate with the existing case management system, AgreeYa’s CogentCollect platform was exactly what the firm needed. CogentCollect delivered immediate value and enabled the law firm to consolidate data and user activities, in one combined platform, streamlining & automating business processes and optimizing operations. The firm now manages the entire account lifecycle of all claims – old and newly acquired through acquisition, from the combined Cogent platform. Download the Case Study to read more.