NEWTON CRM FOR SERVICE MANAGEMENT & CUSTOMER COMPLAINT MANAGEMENT

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NEWTON CRM FOR SERVICE MANAGEMENT & CUSTOMER COMPLAINT MANAGEMENT

NEWTON Complaint management

Newton Complaint management function allows user to register and allocate complaints to respective department and their users. It is a CRM software whose Function allows two type of complaint management:

  • Invoice based product complaint
  • Retail complaint management

Both format of complaint management assures proactive actions by concerned departments and alerts management on escalations. System Logs complete lifecycle of any complaint allowing detail analysis on various issues of delays.

Along with these and many more useful functions Newton follows a unique three circle architecture where in all contact and its activities can be managed through single window dashboard. Centralized contact management allows user to drill down till last level on any activities without taking any reports from the system.

Service Management

Businesses selling products and supporting those with services, requires proactive actions on scheduled services. Newton sales manager takes care of those sorts of specific sales thus can alert users for planned services.

Service management module also allows to allocate service requests to respective users, while looking at their pre-scheduled services for better workload balancing. Dashboard analysis of scheduled services can provide on the fly information on status of various services.

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