Support Services
Overview
At Nippon Data Systems Ltd., we understand that uninterrupted operations and responsive support are critical to the success of any organization. Our Support and Services portfolio is crafted to ensure your technology infrastructure, applications, and business processes function efficiently and securely. With a deep commitment to service excellence, we offer end-to-end support that enables businesses to stay agile and focus on core objectives while we handle the complexities of IT operations.
Our ITeS BPO Services help organizations offload non-core processes such as data entry, customer service, finance and accounting, and HR support. By leveraging our skilled teams and scalable solutions, companies can significantly reduce operational costs while improving service quality and turnaround time.
We also provide robust Technical and Application Support, ensuring your IT systems and enterprise applications remain stable, secure, and fully optimized. Our skilled support teams resolve incidents quickly, perform preventive maintenance, and offer guidance for ongoing improvements—ensuring minimal disruption and improved user experiences.
With Remote Infrastructure Management (RIM) services, we proactively monitor, manage, and support your IT infrastructure—networks, servers, databases, and storage systems—reducing downtime and increasing system availability. Additionally, our IT Managed Services offer a complete outsourced IT operations model, handling everything from system monitoring and updates to security and compliance management.
At Nippon Data, our approach is proactive, reliable, and customized to your environment. With 24/7 support capabilities, a proven delivery framework, and deep technical expertise, we ensure seamless IT operations that support your strategic goals. Partner with us for scalable, cost-effective, and high-performing support services that drive business continuity and digital transformation.
Our Offerings
ITeS BPO Services
- Customer service and contact center support (voice and non-voice)
- Data processing, form filling, and document management
- Finance and accounting services (invoicing, payroll, reconciliation)
- HR process outsourcing including recruitment back-office and employee lifecycle management
- Scalable, multilingual support tailored to business needs
Technical and Application Support
- L1, L2, and L3 technical support for applications and IT systems
- Incident management, problem resolution, and root cause analysis
- System tuning and optimization for performance improvements
- Software updates, patches, and version upgrades
- End-user support and knowledge base creation
Remote Infrastructure Management (RIM)
- 24/7 monitoring of networks, servers, databases, and storage
- Proactive fault detection and issue resolution
- Configuration management and performance tuning
- Cloud infrastructure monitoring and support
- Real-time dashboards and reporting
IT Managed Services
- Complete IT operations management
- Desktop and device management
- Network administration and support
- Cybersecurity management, including firewall and endpoint security
- Compliance audits and reporting
- IT asset and license management
Service Delivery and Governance
- SLA-based service management and performance tracking
- Regular reporting and review meetings
- Ticketing and escalation mechanisms
- Continuous improvement through analytics and feedback
Why Nippon
Choosing Nippon Data Systems Ltd. as your support and services partner means gaining access to a trusted team with decades of IT expertise, industry best practices, and a client-centric delivery model. We don’t just provide support—we enable transformation. Our services are designed to keep your IT systems optimized, secure, and aligned with business goals, ensuring you always stay a step ahead in a fast-changing digital world.
What sets us apart is our proactive and consultative approach. We work as an extension of your team, understanding your challenges and tailoring solutions that meet your unique requirements. Whether it’s maintaining uptime, optimizing system performance, or managing the entire IT environment, our experts deliver outcomes, not just services.
Our Remote Infrastructure Management and Managed Services offer measurable benefits—cost savings, reduced downtime, and improved IT agility—backed by service level agreements and real-time transparency. With multi-tier support capabilities and a centralized ticketing system, we ensure faster resolution times and continuous service improvement.
For companies looking to offload routine functions and focus on growth, our ITeS BPO services offer unmatched scalability and operational efficiency. And through our application and technical support, we ensure your enterprise applications perform reliably, empowering your workforce to be more productive.
At Nippon Data, our mission is simple—empower your business through reliable, efficient, and future-ready support services. With round-the-clock availability, dedicated account management, and flexible engagement models, we are your ideal partner in building a resilient and high-performing IT ecosystem.
Contact Us.
Your vision, our dedication. Let’s collaborate and turn your ideas into reality.
Whether you’re a Fortune 500 company integrating next-gen technologies, a large enterprise seeking expert support, an SME aiming to scale, or a startup ready to build something great — we’re your technology growth partner
- Ph: +91-8800557974
- Email: newton@nippondata.com