Introduction and Challenges
A well-known Eastern India-based spice producing company, which was established in 1999, has four manufacturing factories around Cuttack, Odisha. There are more than 1000 employees (direct and indirect) in the company. It operates in well well-established chain in Andhra Pradesh, Bihar, Jharkhand, West Bengal, Assam, Uttar Pradesh, Delhi, Haryana, and exports to Dubai, Oman, Malaysia, Kuwait, Nepal, Bangladesh, Sri Lanka, and Singapore.
Despite its success, the company faced several day-to-day challenges:
- No efficient point-of-sale system at its company-owned retail outlets.
- Billing and inventory tracking were manual and prone to errors.
- Customer data was captured on paper, making follow-ups and loyalty difficult.
- Sales staff experienced long queues during busy hours.
- Lack of real-time sales data makes reconciling daily cash and stock difficult.
With growing demand volume and retail expansion, leaders recognised the need for a modern POS system to manage billing, stock, and customer information from a single platform.
Why Newton POS?
The company chose Newton POS because it offered:
- Simple and fast billing at every outlet.
- Inventory tracking is synced in real time across locations.
- Customer profiles for loyalty, repeat sales, and better service.
- Quick onboarding, retail staff could start using the system with minimal training.
- Cloud-based access, so management could view all data anytime, anywhere.
Installation and onboarding were completed in just 3 weeks, supported by the Newton team.
Newton POS in Action
Newton POS was implemented at retail counters, wholesale counters, and trade show counters. It had direct access to the central inventory, helping consolidate sales, stock and customer data in real time across sites.
Key Features Delivered:
- Fast & Accurate Billing: The POS system was fast and accurate to reduce the processing time by 60% during high traffic.
- Instant Inventory Updates: When any item was sold, the inventory at any premises decreased automatically. This cut down on stock mismatches by 75%.
- Digital Customer Records: Customer information, such as history and contact details, was saved in Newton POS. This enhanced the upcoming customer relationships and repeat customers by 40%.
- Daily Sales Dashboard: Managers would be able to see the amount of sales, top-selling products, and money collected daily and without calculating manually.
- Mobile Accessibility for Management: The management staff could remotely track sales and inventories in real-time using their mobile devices anywhere.
Quantifiable Business Impact (Within 3 Months)
- 60% faster billing at counters, and customers served quickly
- 75% drop in stock mismatches between modules and outlets
- 40% rise in repeat customer visits due to better profiling
- Manual cash reconciliation has been abolished, saving staff many hours each day
- Improved trust and hygiene via digital invoices and zero paper slips
These changes improved staff efficiency, reduced errors, enhanced customer satisfaction, and boosted sales growth across retail touchpoints.
Why Newton POS Stands Out?
- User-friendly and intuitive interface, minimal training required
- Real-time sync with central inventory and backend systems
- Built-in customer module to track loyalty and preferences
- Cloud-based access for owners and managers anywhere
- Scales easily that is right for multiple outlets and trade counter scenarios
Conclusion
The Spice company replaced its slow, paper-based billing system with retail store to fast, accurate, digital storefronts operated by Newton POS. This centralised sales, inventory, and customer information was structured so that staff did not spend time on administration and were able to concentrate on service. However, the customers found billing and inventory problems much easier after implementing Newton POS.
Newton POS provided efficiency in operations, enhanced customer experience, and provided clean data, which are crucial to a brand expanding into states and global markets.