Most people think ERP software is only for factories or large product-based companies. However, this is not true. The service businesses are also capable of using ERP. It assists with daily operations, including customer service, employee management, and payment processing, among other tasks.
Newton ERP is a simple and smart cloud-based ERP system that is quite effective for all service-based businesses. In this blog, we are going to demonstrate how Newton ERP allows these businesses to become more successful, more productive, and keep their clients satisfied.
What Are Service-Based Businesses?
Service-based businesses refer to business that provides services to others rather than selling products. These are organizations such as consulting firms, IT support firms, travel agents, law firms, repair shops, healthcare centers, and much more. This kind of enterprises has to deal with everyday difficulties such as customer management, appointment schedules, billing, and maintaining the standard of service.
When there are excessive activities to work on and a lack of organization, it is difficult to be organized. This is why service businesses should have intelligent tools that can help them organize everything on a single platform.
Why Do Service-Based Businesses Need ERP Software?
- Manual work creates confusion: Working with Excel, notebooks, or messages can cause you to forget about the tasks and miss the updates.
- No single view of the business: Without a common system, it is difficult to monitor all that goes on in the business daily.
- Tasks and client info stay scattered: Clients and important information would be forgotten or misplaced when kept in various locations.
- Newton ERP brings everything together: You can store all your client information, the work of your team, invoicing, and reporting in a single accessible place.
- Saves time and reduces paperwork: Less paperwork and documentation result in more service delivery and dealing with customers.
- Helps make better decisions: Business owners need to make decisions quickly and more accurately with all information available in a central location.
- Very easy to use: Newton ERP software is simple, and it does not require any specialized knowledge to use.
Key Features of Newton ERP for Service-Based Businesses
Newton ERP offers many useful features for service-based companies that want to improve their daily work, manage clients better, and grow faster. These are some of the key Newton ERP features that help:
- Client Management: Store all the information about clients in a single place, monitor the interactions, and create follow-up reminders. You will no longer miss calls from the clients.
- Appointment and Scheduling: Schedule and book service times, assign work to your staff, and prevent overbookings and missed appointments.
- Staff and Team Management: Allocate duties, monitor working time, and verify the position and performance of the staff without confusion.
- Billing and Invoicing: Generate a bill within seconds, send invoices, and know who paid and who did not.
- Service Request Tracking: Record all service requests made by a client, change their status, and close quickly. This keeps the customers updated and satisfied.
- Reporting and Analytics: Know how your services are performing, who your best clients are, and areas of concern.
- Mobile Access: Access Newton ERP software on your phone or tablet. It is great for field and remote work.
- Workflow Automation: Schedule auto reminders, alerts, and follow-ups. It is time-saving and avoids manual errors.
Important Modules in Newton ERP for Service Businesses
Newton ERP software has different modules designed specially for service businesses. You can choose the ones that fit your business needs from below:
- CRM Module: Keep client information, monitor prospects, and manage client chats on the same platform.
- Service Ticket Module: It is used to add new service requests, allocate them to the staff, and monitor their progress to completion.
- Task and Project Management: Divide the big jobs into small tasks, allocate them to your team, and monitor progress easily.
- Appointment Booking: Give options to clients to book a time slot. They are automatically reminded through the system.
- Time Tracking: Monitor the duration taken by each job or staff. It assists in improved billing and performance checks.
- Invoicing and Payments: Issue bills in real-time, view those which have been paid, as well as send reminders to payments which are outstanding.
- Employee Management: Track the attendance, positions, and group performance without manually tracking them.
- Reports and Dashboard: Have transparent reports regarding the income, services, and client trends. Make better decisions with the use of actual data.
Common Problems Faced by Service Businesses
Without a proper cloud-based ERP system, service businesses face many problems, like:
- No clear record of service requests or client information
- Missing follow-ups or appointments
- Delays in sending bills or collecting payments
- No way to check employee performance
- Too much manual work and paperwork
- No real-time view of the business
- Poor communication between the team and clients
- Difficulty in planning or growing the business
These problems can reduce profits and create unhappy clients. That is why a smart tool like Newton ERP is needed.
How Newton ERP Improves Day-to-Day Work?
- Helps plan daily work better: Managers will be able to assign duties and make priorities in order to make each day well organised.
- Reduces delays in service delivery: Teams do their work in less time since everything is planned and visible in the system.
- Tracks employee time and efforts: The business owners will be able to observe the amount of time employees spend on any task or project.
- Keeps service records well-maintained: All the service information is stored within the same system, and performing follow-ups is easy and correct.
- Improves decision-making every day: The owners will be able to make smart decisions daily due to the real-time reports.
Why Newton is a Smart ERP Software for Small Businesses?
Small service businesses often face problems like too much manual work, missed client calls, and late billing. Newton is the perfect ERP software for small businesses because it is simple to use, budget-friendly, and easy to set up.
You do not need a big team or any technical setup. Simply sign in to manage your whole company from a single location. Whether you run a repair service, coaching center, or consultancy, Newton helps you stay organised and grow easily.
Conclusion
Service-based companies have to go through numerous activities daily, including dealing with customers and employees, as well as bills and services. In the absence of a proper system, everything will be slow, untidy, and stressful.
Newton ERP resolves this issue by making all your daily work available in a simple-to-use platform. It will save your time, keep you organized, and make wise business decisions. Newton ERP makes your service business more professional, faster, and smarter, whether it is a small consultancy or an expanding IT firm.
However, try Newton ERP software today and experience the difference in how smoothly your service business can run.